What Are The Key Points Of "Talking" In The Workplace

In the workplace, we inevitably have something to say with our colleagues and leaders every day. What to say, how to say, what to say and what not to say should be "particular". It can be said that speaking in the workplace is also an art. Many times, some people suffer because they can't control their mouth.

Principle 1: "Am I clear?"

Many people in the office communicate with each other about their work. It is a bad habit to say, "Do you understand?" or "Do you understand?" or "Do you know?" when assigning tasks. Some people even say a word, followed by "understand", "understand", "know" and "right". It is even more tactless and needs to be corrected. The correct question should be: "Did I make myself clear?" "Did I make myself clear?" If the person who was asked understood, he would reply, "I understand." This would be very harmonious.

Principle 2: "What if?"

When making a request to others, if it is not an emergency or a major situation, you can consider using "if". It can be more tactful, and it can also make people who put forward requests and orders have room for manoeuvre.

Principle 3: "It may be..."

When correcting others' information errors, use "may".

Principle 4: Use before contradicting others affirmative sentence

Sometimes we will face different work opinions, and work requires us to express opposite opinions, or even explicitly correct the other party's correct opinions. It is necessary to affirm the other party before correcting or contradicting the other party. For example:

"You have seriously thought about this problem, but I want to tell you that you are thinking in the wrong direction

"Your idea is very special, but you ignored some situations, so your conclusion is incorrect,...... You have done a lot of work, but the method is wrong

"You are very responsible, but you only think about one side of the matter

"Your courage Jiajia, you dare to put forward your own different opinions, but your opinions ignore

Be able to write more than ten affirmative expressions before correcting or refuting others' opinions, and be able to use them skillfully in actual conversation.

Principle 5: forward connection without reverse connection

Concordance means that the mood of the dialogue is naturally harmonious, understanding each other calmly and responding to each other in a friendly way. Conversely, words contain potential, even obvious feelings of conflict and opposition.

In the communication between people, effective communication lies in learning to connect in sequence and not in reverse. This is easy to say, and it is not easy to do it correctly.

If you kindly ask someone if they have eaten? He replied, "Why don't I eat!?" This is a typical converse discourse. We should avoid such habitual utterance meanings in our daily conversations. There is no sense of dissatisfaction, refutation or accusation in the tone. If there is no such tone in it, the basic thing is that there is no such flash in the heart, sincerely understand each other, and treat people politely and calmly; The second is to change the inertia of discourse.

It is also shown in accepting different opinions. When other people put forward different opinions or criticisms and accusations, they can take these criticisms first, then calmly and objectively explain the relevant situation, explain the situation and reasons, explain that the responsibility is not their own, and finally express the basic rationality of those criticisms again. Such a process can be summarized as "A-B-A" mode, in which A is the performance of sequential connection.

Principle 6: Say hello instead of bad

Between colleagues friend There is sincere mutual concern between them. However, sometimes such concern is a bit awkward to express. When some phenomena occur, the habitual thinking direction points to the possible negative problems and begins to consider the countermeasures. At this time, I blurted out the question from a negative perspective, and the words brought the shadow. For example, if someone coughs in the office, the colleague at the next table will ask with concern, "How did you cough? Did you catch a cold?"? Did you take medicine? Another example is that someone fell down on a bicycle, and the person who ran to help him up would naturally ask if his leg could not stand when he saw that it was broken? We should strive to change such questions.

How should we express our concern for each other? "Are you all right?" "Never mind!" Positive questions should be the first choice. Avoid the habit of asking others if they have done wrong, caused trouble, or had an accident. If we try to change it, we will get unexpected good results.