Express Satisfaction Rankings, Shun Feng Express Become "Best Player"

In March 1st, the State Post Office released the satisfaction survey results of express service in 2015. The survey showed that the overall satisfaction score of express delivery service increased steadily for 7 consecutive years.

According to the survey results, the overall satisfaction score of express service in 2015 was 74 points, which was 0.3 points higher than that in 2014.

The total satisfaction of express enterprises is: SF EXPRESS, postal EMS, Zhong Tong express, STO, Yuantong express, rhyme express, Baishi Huitong, home express, express daily express and Guo Tong express.

At the enterprise level, the EMS satisfaction of SF and SOEs is the highest, which is directly related to the mode of direct operation.

The current express business is generally divided into two modes: direct operation and franchise.

Domestic express companies are generally "grassroots" origin, early development of the franchise mode can speed up the expansion of the network, help enterprises quickly develop the market.

The franchise mode is very effective in the early stage of "horse race" in the industry.

In line with the development of Taobao, the "three links and one reach" will establish a status in one fell swoop.

But in the mode of joining, the service quality of each express franchiser is different, and the rate of consumer appeal is far higher than that of the direct model.

Data show that between 2013 and 2015, all courier companies with a complaint rate exceeding 30% were all franchisee models, while the courier companies in the same direct mode had no more than 5% complaints.

However, with the increase of practitioners' experience, joining express companies are also constantly improving their service quality.

The survey results show that in the receiving links, delivery links, after sales links, and the companies with better registered permanent residence tablets, all of them include Zhong Tong express, Baishi Huitong, STO, daily express and Zhong Tong express.

This is related to its own efforts in the capital market and to pave the way for listing.

"Improving the quality of service enables the market to have more confidence in the future performance of the company, enhance valuation and facilitate faster and better financing."

A brokerage analyst told the interface news.

Because the industry threshold is relatively low, over the past decade, a large number of small and medium

The influx leads to serious homogenization of the express industry, and price war is often used for competition.

In recent years, as the cost side pressure has increased, the profit rate of the express industry has been declining. Data show that the average profit margin of China's express delivery industry has dropped to less than 10% from 20%-30% 10 years ago, and even less than 5% of individual enterprises.

The survey also showed that the reputation of the express delivery industry continued to improve in 2015.

The resistance index is 0.18, which has improved compared with 0.25 in 2014. The positive evaluation of the industry is the main body and the positive word of mouth is widely spread.

From the perspective of delivery mode, the new delivery mode showed a high satisfaction trend, and the satisfaction rate of self promotion and intelligent express box were 80.8 points and 82.2 points respectively, compared with 2014.

At the same time, the utilization rate of these two self raising methods has also been improved, which shows that the new delivery mode is gradually accepted by users, sharing the "last mile".

An important way.

The survey commissioned by the State Post Office commissioned by the third party consulting research company, aiming at the top 10 of the total domestic express business in 2014, and the better service level of the whole network express service brand, covering 50 cities.

On the regional level, the express service in the eastern, central and western regions is gradually balanced, with the highest score in the central region and the second in the western region.

In 2015, the top fifteen cities of express public satisfaction were Shanghai, Tianjin, Hangzhou, Shenyang, Chongqing, Jinhua, Taiyuan, Zhengzhou, Suzhou, Urumqi, Urumqi, Urumqi, Suzhou, and Hong Kong.

Perhaps it is because of this trend that major courier giants are seeking financing.

In February 19th, according to Thomson Reuters' IFR news, China's largest private express company, SF, has started preparing for A share IPO.

According to the latest news of Dow Jones, China Express wants to spend $1 billion on IPO in the US, and Shen Tong has announced that it will attack the first express company at the end of last year after announcing a major strategic reorganization with daily express.

On the other hand, the strengthening of policy regulation has also helped the development of the private express industry.

Prior to this, the Legislative Affairs Office of the State Council made public comments on the express regulation (Draft).

The draft stipulates that businesses and their operators who handle express delivery businesses will be fined up to 50 thousand yuan by throwing, trampling or other methods of endangering express safety.