Clothing Complaints Are Mostly Due To Hidden Quality Problems.

Wearing new clothes in the new year seems to have been integrated into people's life philosophy, becoming a traditional custom - a busy year, buying a new dress and rewarding yourself.

However, there are more pactions, and there are more disputes.

Reporters learned from 12315 that since the new year's day, complaints about clothing consumption have accounted for nearly 40% of the total consumer complaints, and complaints about clothing quality are the most important ones.

Although the clothes are not "valuables", the quality of the new clothes is just a matter of quality.

A few days ago, Ms. Zheng bought several sets of new clothes at a shopping mall in Zhongshan Road, one of which was two pieces of jacket that could be fitted inside.

After returning home, she excitedly showed her new clothes to her family, only to discover that there were 5 buttons missing on her coat.

Under the coordination of industry and commerce personnel, merchants finally returned the procedures for her.

Miss Lin is not so lucky.

When she bought a pair of jeans at a cowboy store in Qian Pu, she did not want to wear it.

Miss Lin immediately changed the jeans from the open line to the shop and said that the salesperson of the store said she was wearing carelessly and opened the line.

Under the mediation of industrial and commercial personnel, businesses only agree to repair it for free.

There are quite a number of such cases.

From 12315 of the statistics, the reporter found that complaints about clothing quality has always been a hot topic of consumer complaints.

The main problem is that besides the poor quality of the clothing itself, wearable, poor workmanship, affecting the appearance, there are down coats, pile up, sweater pilling, cotton clothing fading and off-line.

These are obvious consumers' observations, while some hidden "quality problems" are generally not noticed by ordinary consumers.

For example, the labels and labels of each garment are almost labeled with the ingredients and contents. However, few people are concerned about whether these data are true or not.

In some quality sampling checks, problems such as woolen sweater shortage have been detected, but few consumers will verify them at ordinary times.

In addition, there are also some illegal businesses, which can be purchased from the wholesale clothing market at low prices, and can be sold with some brands of "fake goods" and then OEM.

Some careless consumers often recognize this brand and seldom think of it or verify their authenticity.

All these are hidden dangers for the production of consumer disputes.

In the face of the huge number of complaints about clothing consumption, 12315 issued special consumer warnings to remind consumers that when buying new clothes, they should carefully distinguish them.

So far, there is no clear "Three Guarantees" requirement for clothing products in China. Generally speaking, the "one week warranty, one month replacement, one year warranty" is not in principle available in all shops.

In addition, in the purchase of clothing must check carefully, for some common quality problems, we should pay special attention to; we should take the initiative to understand the quality of the promise of goods, washing methods, to avoid unnecessary losses; of course, you have to ask for invoices or receipts, for future replacement or return to leave a certificate.

If we really encounter quality problems, we must use various channels to safeguard our legitimate rights and interests.

Yang Jing: editor in charge