Liaoning First Quarter Footwear, Hat And Other Daily Necessities Occupy The Top Complaint

< p > > a href= "//www.sjfzxm.com/news/index_c.asp" > Liaoning province < /a > Industrial and commercial complaints and Reporting Center announced the results of the 12315 complaints in the first quarter of this year, and complaints and reports of daily necessities such as telecommunications services, clothing, shoes and hats are still at the top of the list.

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In the first quarter of the year, P received 39904 complaints from the commerce and Industry Department, down 6.5% compared with the same period last year.

Involving the dispute amount of 8 million 220 thousand yuan, successfully resolved 2036 complaints, saving consumers 2 million 570 thousand yuan in economic losses.

745 reports of economic violations were the same as the same period last year.

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< p > the top 5 complaints in the first quarter were 252 telecom services, accounting for 17.86% of service complaints, 211 residents' services, 14.95% of service complaints, 195 Internet services, 13.82% of service complaints, 184 of which appeals to network access services, 89 services, accounting for 6.31% of service complaints, and 28% of repair and maintenance services, accounting for 184 of service complaints.

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< p > the top 5 complaints in the top 512 are commodity stores including < a href= "//www.sjfzxm.com/news/index_c.asp" > clothing shoes and hats > /a > 512, accounting for 22.07% of the merchandise complaints, including 402 of household appliances and 402 of the household appliances, including 17.33% of the merchandise complaints, including 13.88% mobile phones, accounting for 13.88% of the complaints, of which 293 are appeals for mobile phones, 204 for food, 8.79% for merchandise complaints, and 140 for vehicles and parts.

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< p > the above complaint is characterized by < a href= "//www.sjfzxm.com/news/index_c.asp" > coat shoes < /a > replacement.

The "Three Guarantees" service for mobile phones and household appliances is difficult to perform, and even old pieces are filled with new pieces for repair.

The main problems of Internet and mobile communication are that the maintenance service is not timely, the charge is not clear, the charge service is privately opened, and the standard of commitment service is not standard.

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< p > the main problem of car complaints is that when buying a new car, the consumer finds that the old car has been repaired. After the breakdown of the vehicle, the after sale service is replaced by old parts; the quality problem of the three package is within the validity period, and the after-sales service organization can not eliminate the trouble in time. Some wheel tyres are not allowed to "three packets". When the driver sells the car, he can not provide the gift that he has promised when he sells the car. After ordering the car to pay the deposit, the operator will not provide the car according to the order contract after paying the deposit.

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< p > to severely crack down on illegal sales of unqualified clothing, and further improve the quality of clothing in circulation, from now until May 7th, the Xi'an industrial and commercial bureau of Shaanxi province will carry out a 40 day special rectification campaign on garment quality in the field of circulation.

This reporter was informed by the Xi'an Municipal Bureau of Commerce and industry in March 31st.

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< p > it is understood that whether the key clothing is in line with the quality and safety standards of the products, whether the labels and warning labels are complete, especially whether the labels of infants and young children textile products or labels are marked with "baby products, class A, GB18401-2010" and other words in 0 to 36 months; whether the factory names are specified, whether there are Chinese instructions on the packages, whether there are any counterfeit trademarks, counterfeiting others' factory names, and naming sites.

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