The New Shoes Were Raised On The Two Day, And Lining Refused To Return The Shoes To Consumers After Quality Inspection.

"The new shoes have just worn for two days, and the stitches have been rolled up. The merchants are not only giving away the replacement, but the quality inspection report is also unclear." in the afternoon of May 13th, Ms. Xu called the newspaper 110 hotline 82061110. She spent 359 yuan half a month ago.

The store bought a pair of sneakers for his son, and two days later, the front ends of his left shoes rolled up the edges.

After half a month's negotiations, the businessman finally gave a reply: the shoes were checked by the quality inspection, and the quality problems were not returned.

"These two days have not done strenuous exercise, walking normally, how can shoes be fuzzed?" for Ms. Ji'nan's product quality supervision and Inspection Institute, the results of inspection, Ms. Xu questioned.

[citizen response]

New shoes wear two antennae, and three runs for argument.

"This pair of shoes looks good, I want to buy this pair!" in the afternoon of April 29th, Ms. Xu, a private citizen, was passing by a Lining store near Quancheng road. Her son was attracted by a shoe in front of the counter.

"This is the new model this year, and now it's a good price."

The shop assistant told Ms. Xu that the original price of the shoe was 439 yuan, but the promotion was only 359 yuan during May 1.

Ms. Xu bought the shoes for his son, but her son only wore it for two days. Ms Xu found that there were four or five hairs on the front seam of the left shoe.

In the afternoon of May 4th, Ms. Xu came to the Lining store. After the clerk left the shoes, he said he needed to get the inspection of the Ji'nan quality inspection institute before giving a reply.

Ms. Xu said more than 5 o'clock on the afternoon of 7, a salesperson said that the shoe inspection results had come out and told her to come to pick them up as soon as possible.

On the morning of 8, when Ms. Xu came to the store again, the clerk changed the name, and the quality inspection office had not yet been able to check it. She asked Ms Xu to come back again on the 12 day.

On the morning of 13, Ms. Xu came to the Lining store for the third time.

The result is not a product quality problem, so it will not be returned.

"I have been waiting for more than a week to change shoes, but I have run three times," she said.

[business statement]

The return is decided according to the quality inspection report.

13 pm at two o'clock, the reporter and Ms. Xu came to Lining store together.

A saleswoman showed Ms. Xu a quality inspection report issued by the Ji'nan product quality supervision and Inspection Bureau.

On the column of identification results, it is stated that the shoe consumer reflects the left front line opening, and the appearance inspection shows that the stitches appear on the sides of the stitches, so it does not conform to the quality problems caused by the material itself, and is not judged to be the quality problem of the shoes.

"The product is returned strictly according to the result of quality inspection report, this shoe does not accord with the condition that returns goods."

The shop assistant told Ms Xu that this shoe was the main product of the new listing this year, and had never received any similar complaint before.

The journalist took the shoes carefully and observed that not only the left foot shoes were seriously fuzzed, but also the right foot shoes had two stitches and slightly rolled up the edges.

"It has been worn for more than two days in a row. How can normal wear be done? What is the result of the quality inspection?" Ms. Xu questioned the inspection result of the product quality supervision and Inspection Institute of Ji'nan.

"The quality inspection personnel are judged by the naked eye. There are no instruments."

Lining store clerk said if Ms Xu had objections to the results of the Ji'nan quality inspection, it could be tested at the higher quality inspection institute.

[quality inspection institute]

With visual experience, shoes have no quality problems.

At 9:00 on the 14 th, the reporter called Ji'nan product quality supervision and Inspection Institute.

A staff member of the quality inspection office told reporters that the quality inspection of shoes was carried out in strict accordance with the requirements of the national standard GB/T15107-2005 "travel shoes".

When asked how to test it, the staff responded, "because there is no corresponding experimental method, this can only be done by visual inspection.

However, our inspectors are rich in working experience and can easily see that these shoes are worn out normally.

"Sports shoes are not arts and crafts. They can't reach that high standard."

The staff said that there are many reasons for the normal wear and tear of wool, specifically how to fuzz, and the quality inspection office is also not good judge. "Every time we do quality inspection is strictly in accordance with the standard, but after giving the test results, often consumers are not satisfied, or the businessmen are not satisfied, we are also" two heads blocking. "

The staff also said that if consumers have doubts about the quality inspection results, you can bring shoes to the Quality Inspection Institute for the two time.

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