Change Of Agent&Nbsp; Problem Sewing Machine Becomes "Hot Potato"

With the acceleration of the reshuffle process of the sewing equipment industry, some sewing machine brands are shrinking or disappearing, followed by the change or revocation of the agency. The sewing machine that was once bought under the temptation of promotion promises such as "lifetime warranty" and "nanny service" has become a small knot in the heart, which makes buyers very distressed. In the face of mutual prevarication between dealers and manufacturers, abandoned to consumers Sewing machine Who should "adopt" orphans?

The buyer is distressed by the failure of two motors

In the middle of March, the editorial department of Sino foreign Sewing Equipment received a phone call from Wang Hong, the equipment technician of Jiangsu Zhenjiang Tianyuan Clothing Co., Ltd. According to him, one Gem GEM8900-7 computerized lockstitch sewing machine in the factory has broken two motors. Since the dealer has terminated the agency relationship with the brand, the problem has not been solved yet, which has had a significant impact on production.

According to Wang Hong, Tianyuan Company purchased several Gem GEM8900-7 computer lockstitch sewing machines from Zhenjiang Changcheng Sewing Equipment Co., Ltd. in March 2007. After two and a half years of use, one of the computerized lockstitch sewing machines (head No. 7021441023, electric cabinet No. X050017466, motor No. the same as the electric cabinet) experienced "E07" failure at the end of September 2009. Wang Hong checked the instructions provided along with the machine and exchanged the motor and electric cabinet of this machine with other machines for "locked rotor". After running, he found that the motor was "not running". After that, he took the motor to the dealer. After disassembly and analysis, it was preliminarily judged that "there was a problem with the circuit board at the motor exhaust fan". The dealer promised to send the motor back to the manufacturer for repair, but so far there has been no result. He asked the dealer many times and always said "it is being repaired". In the meantime, dealers also tried to remove the motor of the machine in stock for replacement, but it could not be replaced due to the inconsistent shape and structure.

In January this year, the clothing industry turned warmer, and the production of Tianyuan Company became increasingly busy. In order to catch up with orders, Tianyuan had to purchase a new motor (X050019515) from Great Wall Company to restore the faulty machine. The good times are not long. Only two months after the purchase of the new motor, the "PWROFF" fault code appeared again. It was found that the "fuse and system power failure failure". After the control box was disassembled, it was found that the "1A" fuse was burned, and it was replaced Fuse After that, the "E03" and "E07" fault codes appeared before the belt test run, and the "PWROFF" fault code appeared after the belt was turned off and turned on. Check that the plug, wiring and voltage are normal, and disassemble the electric control box to exchange energy with other machines for normal use. Since the motor (X050019515) was newly purchased and was not replaced with other machines, Wang Hong directly called the dealer to reflect the problem and put forward the requirements for the overhaul of the whole machine. Unexpectedly, the dealer's answer was "powerless" because "he could not communicate with the manufacturer" and asked him to solve the problem himself. Wang Hong tried to find the manufacturer's contact information from the manual, but failed. After that, he found the service hotline of Gem Company through online search. He called twice, but it was busy, so he had to ask our magazine for help.

Which is right or wrong?

After learning the news, our reporter quickly contacted Manager Jia of Great Wall Company. He confirmed the matter, saying that it was "difficult to communicate" because he no longer cooperated with Gem Company for various reasons, but he did not know which company produced the electric cabinet and motor of the machine he sold. As for the motor "missing" for several months, Manager Jia said that it had already been sent to the manufacturer, but when the reporter wanted to further verify the relevant situation, he said "very busy" and hung up the phone in a hurry.

Is that true? Missing electric machinery Where on earth? The reporter then called the customer service hotline of Zhejiang Baoshi Sewing Machine Co., Ltd., which was not dialed until the fifth time. Mr. Zhang, the after-sales service department in charge of the matter, said that the company had not received relevant information, neither the dealer nor the customer had contacted the company, and the dealer had not returned the relevant motor to the company for repair. According to Mr. Zhang, the electric control system of the machine purchased by Tianyuan Company was produced by Gem Company in 2005 and has been upgraded for many times. "Great Wall Company has terminated the cooperation relationship with our company for many years, so it did not reflect the situation to our company, but our company's product service has clear provisions, no matter what way of marketing, as long as it is a gem product, we will be responsible for it in the end. In the future, regardless of any quality problems, all users can directly contact our after-sales service department." Mr. Zhang said. He said that when the company learned the information, it immediately contacted the customer, explained the reason and asked the customer to return the model to the company for free maintenance.

Afterwards, our reporter paid a return visit to Wang Hong on this matter. Wang Hong said that the Gem Company had contacted him that afternoon, and the faulty machine had been packed and sent back to the manufacturer. Later, he contacted the relevant person in charge of Great Wall Company. Later, he learned that this batch of machines were sold by him after he terminated the cooperation with Gem Company, and they were stock machines. When the machine breaks down, the dealer sends the motor to the dealer in Yangzhong, Jiangsu (the new area agent of Gem Company), and then the dealer sends it back to Gem Company. "The manufacturer's attitude was very positive. Later, he contacted me many times to confirm whether the machine had been sent, but he was quite dissatisfied with my report to the media. As an end user, we seldom had the opportunity to contact the manufacturer. We were inexperienced in this regard, but we had no other intention, just wanted to solve the problem," said Wang Hong.

So far, this "problem machine storm" has come to an end.

Editor's Note: As the industry reshuffle process is accelerating, there will be more and more "orphans" of sewing machines in the market. Their "living conditions" deserve the attention of the industry, especially those electromechanical products that are relatively unfamiliar to mechanic. I think there is no need to investigate who is responsible for the above events. Customer first, honesty first, I hope all businesses can comply with it.