Buy New Shoes In Case Of Quality Problems, Disputes Help Consumers To Mediate

< p > May 26th afternoon, Xinye County Consumers Association received a complaint.

Consumers Liu said that they spent more than 530 yuan on a pair of brand fashion shoes at a certain "a" target= "_blank" href= "//www.sjfzxm.com/" > shoes > /a shop. After two days, shoes appeared a href= "//www.sjfzxm.com/news/index_x.asp" > Quality < /a > problems, and there was a "bag" in the upper right corner of the upper part of the shoe.

To this end, Liu asked businessmen to return, but businesses did not give a reasonable solution.

Liu had to complain to the county Consumer Association, hoping that the consumers association could help them maintain their legitimate rights and interests.

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< p > the staff members of the consumers' Association immediately checked the shoes and received mediation at the shoe store after receiving complaints.

Businessmen believe that Liu's shoes have been worn for 2 days, affecting two sales, not a return range.

According to the relevant provisions of the "Three Guarantees" of footwear commodities, the quality of business within three months, businesses should provide free repair services, Consumers Association staff to the buyers and sellers to patiently and meticulously mediation, and ultimately agreed to return the shoes to factory maintenance, in order to ensure the beauty of shoes and consumer comfort.

Consumers Liu expressed satisfaction with the mediation results.

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< p > < strong > the Consumer Association reminds consumers of the following three knowledge of footwear: < /strong > < /p >

< p > 1. The period of < < a href= > //www.sjfzxm.com/news/index_q.asp > > three bags > /a > (package repair, replacement and refund) is: the period of "three packages" with the price below 50 yuan is one month from the date of sale, the price is 50 yuan (including 50 yuan) to two yuan less than 100 yuan, and the price 100 (100 yuan) is three months.

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< p > two, footwear products "three packages" (repair, replacement, refund) range is: for quality reasons, such as degumming, dropping, disconnection, etc., distributors should be free to repair, repair period of seven days, do need to send to the field and manufacturers to repair, repair period is 30 days.

If it fails to be repaired on schedule, it should be allowed to be exchanged.

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< p > three, when consumers purchase shoes, it is found that the size is not in conformity with the national standard, or the two shoes are of different colors, all sizes are equal to one side of the feet. The distributor should be changed, and the same type should be returned.

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< p > four, "three package" period (excluding repair time), after the two repair, there are still problems such as degumming, sole breaking, shoe upper leather shoes breaking and other quality problems. Distributors should respect consumers' opinions, make changes or return products.

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< p > five, one of the following situations does not apply "three packages": 1, no credit card or shopping voucher; 2, marked "sale goods" for sale reduction; 3, exceeding the "three pack" period; 4, self repair and man-made damage.

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