3380 Yuan GUCCI Leather Shoes Half A Year Dyed Black 20 Pairs Of White Socks &Nbsp; Merchants Call It Normal.

A pair of 3000 yuan price.

3380 yuan for GUCCI shoes, 20 black and white socks for half a year.

In March 29th this year, Mr. Li of Huizhou bought 3380 pairs of black leather shoes at GUCCI store in the Mixc, Shenzhen.

Two months later, when he was wearing GUCCI black shoes, Mr. Lee found that his white socks had been darken more than half of his toes.

Mr. Li was very puzzled about this. He said that in two months, the number of shoes that he wore was numbered. His shoes were almost brand new. He used to wear dark socks before, so he didn't find any dyeing problems. "I didn't think I was dyed black when I put on white socks, and the whole pair of socks was scrapped." Mr. Li told the reporter angrily that after that, wearing a pair of GUCCI shoes would destroy a pair of socks.

Because people are in Huizhou, they cannot claim compensation in Shenzhen.

It was not until September that Mr. Li brought his leather shoes to the GUCCI store in the Mixc.

The clerk was also surprised when he showed the dark shoes and stained socks.

Mr. Lee asked businessmen to refund the original price of leather shoes, and to compensate for the loss of 20 pairs of socks, a total of 2000 yuan.

GUCCI said the dyeing of black shoes is a normal phenomenon.

According to Mr. Li, the GUCCI shop owner asked him to take photos of the shoes and socks and photocopy the bills after he bought the tickets.

The store said that it was necessary to contact headquarters to deal with this situation, and immediately compensated Mr. Lee for a pair of black socks and noted his contact information.

Two or three days later, Mr. Li received a phone call from the GUCCI staff. He was told that the black shoes of the company were faded and normal. Many customers had reflected it, but the dyeing condition was not so serious as Mr. Li.

The company also suggested Mr. Li "wear black socks later".

"Ridiculous! How can you buy shoes that require you to wear black socks?" recalled Mr. Lee at the scene.

In this regard, he asked the GUCCI staff to give a solution, and the reply was "to contact the headquarters again", but never heard of it.

On the contrary, Mr. Li complained to the Shenzhen Municipal Council on 18 November this year, and the complaint was then pferred to the Luohu District Consumer Council.

"I just want to protect my legitimate rights and interests," Mr. Li said. "I can't believe that such an international brand of GUCCI service is so undeserved."

Agreed to return, it is difficult to compensate for the loss of socks.

On the afternoon of December 4th, the reporter came to GUCCI store in the Mixc.

According to the scene observation, the store sells leather shoes at present, there are more than 30 kinds of shoes, ranging from 4000 yuan to 10000 yuan, of which black leather shoes account for more than half.

For Mr. Li's complaint, the person in charge of the shop is not clear. He needs to contact the customer service department to understand the situation and then contact the reporter.

At the same time, she pointed out that every leather shoes sold by GUCCI were tested and guaranteed by quality, but "it is normal to not exclude that a small part will have a slight discoloration".

In the subsequent telephone interview, Mr. Li denied the GUCCI store's statement, and he made it clear that GUCCI salesmen had not reminded them when buying leather shoes.

Yesterday afternoon, GUCCI shop specifically handling Mr. Li's complaints, told reporters that after communicating with the customer service department, the store agreed to handle the procedures of refund and replacement for consumers, but could not compensate for the loss of socks.

It is also understood that after receiving complaints, the Luohu District Consumer Council immediately contacted the two sides of the complaint and investigated the complaints.

After the conciliation, the GUCCI store has agreed to handle the procedures for refund, but it is difficult to compensate for the loss of 20 pairs of socks.

The Consumer Council of Luohu District believes that consumers also have the obligation to reduce losses. They should report or complain to the businessmen as soon as they find their shoes dyed. However, it has been several months since the consumers found problems and complaints. Now it is unreasonable to ask for compensation for 20 pairs of socks. The GUCCI shop recommends that consumers compensate for the loss of socks properly. The GUCCI store will communicate with headquarters as far as possible.

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Expert opinion

GUCCI should quote the quality of leather shoes.

In the complaint of GUCCI leather shoes, whether the dyeing of leather shoes is a normal phenomenon and whether the quality of leather shoes has passed the Customs has become the focus of dispute between consumers and the two sides.

Focusing on this focus, the reporter interviewed the legal experts and statutory inspection experts of the Consumer Council yesterday afternoon.

Reporters learned from the interview that although there is no national inspection standard for color fastness of shoes, consumers can still safeguard their rights through the inversion of the burden of proof.

During the interview, experts from the textile industry department of Shenzhen testing institute said that leather shoes dyeing is related to the indicators of color fastness, but there is no national standard to detect the color fastness of leather shoes.

He also said that the technical standards in the national standards are the minimum standards prescribed by the state. The State encourages enterprises to set standards higher than the national standard, that is, enterprise standards tend to be higher than the national standard, especially for big brands and large enterprises. For the sake of product quality, they should formulate and adopt higher industry standards.

In this regard, the Shenzhen Municipal Council also gave corresponding legal advice.

Chen Zhaohui, the legal department of the municipal Consumer Council, said that the implementation of the "consumer law" in the Shenzhen Special Economic Zone stipulates that consumers and operators who have disputes over the quality of commodities can be sent to a statutory testing institution for testing.

The cost of inspection and authentication shall be paid by the operator first, and shall be borne by the responsible party on the basis of the test and appraisal results; both parties shall be responsible for the responsibility and shall be shared by the two parties according to the size of the responsibility.

For those who are difficult to detect and identify, the operator should provide evidence that he has no fault. He who fails to provide no fault evidence shall bear the responsibility.

The product quality law also stipulates that the Seller shall be responsible for the repair, replacement, return and loss of the consumer if it does not have the use performance that the product should have and has not been explained in advance, and does not conform to the standard of the product that is indicated on the product or its packaging, or does not conform to the quality condition indicated by the product description or the physical sample.

Chen Zhaohui explained that the specific amount of compensation is advocated by consumers and citing the "loss caused to consumers" mentioned here, including pportation costs and delay in work expenses. It is reasonable for consumers to compensate for the loss of 20 pairs of socks by this complaint.

As for the problem that the color fastness of leather shoes can not be detected, Chen Zhaohui believes that this is difficult to detect and identify. According to the regulations of the Shenzhen Special Economic Zone, the burden of proof is reversed. The burden of proof is proved by the operator, and the quality of leather shoes is proved to be too good. If the operator is unable to give evidence, he is presumed to be guilty and liable for compensation.

He also stressed that for this complaint, the GUCCI factory's own factory certificate is not enough to prove that the third party inspection agency should issue a test certificate for the sample.

However, under such circumstances, operators usually can not prove that the quality of their products goes through the customs, but they can determine the operator's responsibility. This is also a tendentious protection of consumers and relevant laws to consumers.

GUCCI consumer complaints were only three cases a year.

The number of complaints about luxury goods is small, so the Consumer Council has great difficulty in handling complaints.

Reporters learned yesterday from the municipal Consumer Council that from December 1, 2010 to November 30th this year, the city council has received 3 complaints about GUCCI.

In September 11, 2010, Mr. Lin bought a watch at the GUCCI store in Times Square, Shanghai. After a month, she found that the time was not allowed. She sent it to Shenzhen the Mixc GUCCI shop for repair. After more than a month, she was told that the watch had no quality problems.

Mr. Lin recalled his watch and found that the time was still inaccurate. After being re examined by GUCCI shop, the result was still no quality problem.

In July of this year, Mr. Fu bought a leather bag at GUCCI store in the Mixc at a price of 12550 yuan.

Three months later, the bag appeared peeling phenomenon, merchants agreed to refund.

But Mr. Fu suspected that the product was fake and demanded a refund of ten.

In July 5th this year, Ms. Wang bought a pair of shoes at the GUCCI store. Second days later, she found that the shoe endothelium was damaged. So she called the GUCCI store, and the reply was that the shoes had quality problems and they could be changed at any time.

In July 7th, when Ms. Wang came to the GUCCI shop, the clerk said she needed to go through the company to check and reply within a week.

More than a week later, the shop informed Ms. Wang that she could not replace the goods.

Ms. Wang believes that the business is deliberately delayed the time to exceed three packets of time to deal with the problem.

The above is a reporter's complaint about the GUCCI products handled by the municipal Consumer Council in the past year.

In the press interview, we learned from the Consumer Council that the number of complaints like luxury goods such as GUCCI is smaller than that of ordinary shopping malls, but the processing difficulty is not small.

On the one hand, the price of the product itself is higher, and the complainants demand more. On the other hand, compared with the ordinary shopping malls, the luxury operators pay more attention to the brand and are not ambiguous in terms of product quality, and insist on the principle when they accept mediation.

A consumer who often buys luxury goods also admitted to reporters that the income of luxury consumers is higher. Many of them still have a certain social status. They are not very concerned about thousands or even tens of thousands of commodities. Even if there are quality problems, they often disagree and do not want to get entangled or complain with businesses.