Consumers Should Not Complain In Time To Defend Their Rights.

November 24th, consumer disputes, if the delay time to resolve, often lead to lack of evidence, deterioration of the situation, over time, and so on, is not conducive to Consumer Rights protection.

Do you change shoes?

In May 1st this year, Miss Fang bought a pair of leather shoes. In less than 1 months, she changed a pair of quality problems. I didn't expect to have the same problem in less than a month. Miss Fang asked businessmen to ask for a refund, and the merchant refused to refund on the grounds of "shoes changed".

The shoe problem has not been solved until mid November. dispute Complain to the City Council.

However, after the investigation and understanding of the City Council, it is difficult to support Miss Fang's return. appeal 。 Deng Guoping, Secretary General of the municipal Consumer Council, explained that although the shoes were not included in the "three pack" products, the local standard of "commercial enterprises footwear, luggage and bags commodity service technical specifications" was formulated and implemented according to the Guangdong Provincial Quality Supervision Bureau, which stipulates that "the 7 days will be refunded and the after-sales service period will be at least 30 days". However, Miss Fang's problem has been delayed until now, and she has missed the time to solve the problem.

Remind yourself consult No way to complain in time.

When consumers consume disputes, how should they effectively protect their rights and interests?

The city council reminds you that you should first take care of the consumption evidence such as invoices, receipts and receipts for shopping, repair and replacement. You can use portable mobile phones, cameras, etc. to take photos of the scene, so as to preserve effective evidence.

If they fail to negotiate, they should promptly complain to the relevant departments such as the Consumer Council, so that the Consumer Council and relevant departments can investigate in a timely manner and obtain effective evidence.